Frequently Asked Questions

Playmix is your ultimate source for high-quality music gear designed for all music enthusiasts. Whether you’re a budding artist or a seasoned pro, Playmix provides the tools to elevate your sound.

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What types of audio-visual products do you sell?

We offer a wide range of AV products, including professional & commercial speakers, conference systems, headphones, microphones, soundbars and accessories like cables, mounts, and stands.

Are your products brand new or refurbished?

All our products are brand new, sourced directly from authorized suppliers and manufacturers to ensure the highest quality.

Do you sell genuine products?

Yes, we only sell 100% genuine and authentic audio-visual products from trusted brands. We do not deal in counterfeit or imitation goods.

Can I find product specifications and manuals on your website?

Yes, each product page includes detailed specifications, and you can download user manuals from the product description section.

How do I place an order?

Simply browse our website, select the product you want, add it to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment gateways. All transactions are encrypted for your safety.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your payment information and ensure secure transactions.

Do you offer installment or financing options?

Currently, we do not offer installment plans, but we accept all major payment methods for your convenience.

 How long will it take to receive my order?

Delivery times depend on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days and delivered within 3-7 business days for domestic orders.

Do you offer international shipping?

Yes, we do offer international shipping. 

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor your package’s delivery status.

Do you offer free shipping?

No, we do not offer free shipping. 

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our customer support team to initiate a return.

What if my product is defective or damaged?

If you receive a defective or damaged product, please contact us within 7 days of delivery. We will arrange a replacement at no extra cost.

Do your products come with a warranty?

Yes, all of our products come with a manufacturer’s warranty. The warranty period varies by product and brand. Check the product description for specific details.

How do I claim warranty service?

If you encounter an issue covered under warranty, please contact our customer support team with your order details. We will guide you through the process.

Do you offer technical support for your products?

Yes, we provide basic technical support for all our products. For advanced issues, we recommend contacting the manufacturer directly.

Do you offer discounts for bulk orders?

Yes, we offer special pricing for bulk orders. Please contact our sales team atinfo@m-global.cofor a customized quote. 

How can I stay updated on your promotions and discounts?

Subscribe to our newsletter or follow us on social media to receive updates on exclusive deals, promotions, and new product launches.

 How can I contact your customer support team?

You can reach us via email at info@m-global.co

Do you have a physical store?

We are an online-only retailer, which allows us to offer competitive pricing and a wide selection of products.

This is how you can reach us

Hotline

Our customer service staff are here to help you with any queries or problems

Please have your customer number at hand when calling, if possible. In most cases, this will allow us to help you more efficiently. Just log in to your customer centre - you'll see you customer number there.

Monday

09:30 - 16:00

Tuesday

09:30 - 18:30

Wednesday

09:30 - 18:30

Thursday

09:30 - 18:30

Friday

09:30 - 18:30

Saturday

09:30 - 18:30